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Were Here to Help

10/16/2018 (Permalink)

Fire Damage Were Here to Help Floor where there was a small furnace fire in Water Town.

Do you ever get tired of calling places and getting an answering service or voicemail? You won't with us! We understand that disasters don't have scheduled hours.

We adhere to our 1-4-8 guidelines. 

1- Within one hour from the first notice of loss, a SERVPRO Professional will contact you to arrange for service.

4- Within four hours of loss notification, a SERVPRO Professional will be on-site to start mitigation services (if necessary).

8- Within eight business hours of on-site arrival, a verbal briefing of the scope will be communicated to the appropriate person.

Exceptions may apply under certain conditions, such as a local catastrophic event or storm situation. 

Whether it's 8pm or 3am we're Here to Help! 

What You Should Know About Gas Leaks in Your Home

10/16/2018 (Permalink)

Fire Damage What You Should Know About Gas Leaks in Your Home Soot Covered Furniture from a Gas Fire in Watertown, NY.

Fires from natural gas can occur suddenly and can result in a lengthy restoration process. If you suspect a gas leak in your home in Watertown, NY, there are various steps you can take to prevent a gas fire.

1. Preventative Steps

There are several ways you can prevent gas leaks from occurring, which can ultimately save you the stress of dealing with a fire. Prior to purchasing any appliances for your home, make sure you understand how they work and which signs could indicate a malfunction. Frequently check your appliances to ensure that there are no dysfunctions that could cause a leak. If you do have an issue with an appliance, it can be smart to have it professionally checked.

2. Signs of a Gas Leak

You cannot prevent a gas fire without knowing the most common signs of a natural gas leak. An unpleasant smell, often described as rotten eggs, is one indicator that you may have a gas leak in your home. Additionally, a whistling noise is sometimes heard near the gas meter when there is a leak.

3. Action To Take If You Suspect a Leak

If you suspect a leak in your home, it’s important to turn off any appliances that could result in a fire. To keep gas from building up, make sure your home is well-ventilated by opening any windows and doors. Even with these precautions, spend as much time as you can out of your home to avoid the negative health effects of breathing in the gas you suspect is leaking.

If you believe that your home may be experiencing a gas leak, it’s essential to do what you can to prevent a gas fire or a gas explosion. Once you have taken the necessary steps to protect yourself and your home, it can be helpful to work with restoration professionals who can fix the leak and ensure the safety of your home.

Flood Damage 101 for Commercial Property Tenants

10/16/2018 (Permalink)

Commercial Flood Damage 101 for Commercial Property Tenants Flooded Apartment Building in Watertown, NY

Severe storms and flooding in Watertown, NY, can cause massive damage to commercial properties. As a tenant, you may feel confused and helpless in the aftermath of a flood that has wreaked havoc on your place of business. Should you ever have to go through the highly unfortunate situation of dealing with severe commercial property flood damage, you likely already know you need to reach out to your renter’s insurance provider.

There are three more steps you should immediately take:

  1. Call your landlord or property management company to inform them of the situation.
  2. Start tracking the expenses you incur during this time. Your insurance may possibly reimburse some of these costs.
  3. If it is deemed safe by the authorities to enter the property, take pictures of each room and make notes about the extent of damage incurred.

Who Covers What?

Commercial flood damage can feel overwhelming. When you are a tenant, you may not know off the top of your head who should be responsible for covering what. Unless your lease specifies otherwise, structural damage is typically covered by the property owner’s insurance coverage, while the contents of the property are usually covered by the tenant’s renter’s insurance policy.

It may not be possible to continue operating your business after it floods. You will need to determine whether it is better to shift into a new, temporary space during cleanup, or put everything on pause until you are able to move back in. Check with your insurance agent to see if any of these costs are covered.

Moving Forward

When you file a claim with your insurance company, they will likely send out an adjuster to determine the extent of damage done to the interior and exterior of your commercial property. You’ll also want to ensure a professional cleanup crew in Watertown, NY, is called in to clean up, dry out and sanitize the area, as well as uncover any hidden areas of flood damage.

Flooding is no fun. However, if you follow these steps, you can simplify the process and utilize your renter's insurance to guarantee a quick, smooth return to business as usual.

Heavy Storms and Mold Damage

10/16/2018 (Permalink)

Mold Remediation Heavy Storms and Mold Damage Fort Drum Home with Mold Damage.

As you know, this year has been especially wet with the constant storms and flooding. We've seen an unprecedented amount of water and mold damages.

The rain just keeps coming!

One way that you can help prevent these from happening in your basement is to keep an eye on your sump pumps. Sump pumps do fail, and when they do it can have devastating consequences. It is also important to be sure that your homeowners insurance will cover a loss if your sump pump fails. If you notice your sump pump is not working and you have water coming in to your basement, please give us a call so we can minimize the damage and get your structure dry to prevent mold growth. We can help you make it "Like it never even happened."

Where Does Mold Grow?

10/16/2018 (Permalink)

Mold Remediation Where Does Mold Grow? Mold on drywall paper and studs after a water damage in Carthage, NY.

Mold grows on organic matter. Anything that is organic in your Carthage, NY, home has the possibility of having mold growth when it gets wet.

Where does mold grow?

  • Dry Wall Paper
  • Wood floors
  • Wooden Windowsills
  • Window frames
  • Books
  • Old paper brochures, menus, etc.
  • Curtains
  • Carpeting
  • Furniture upholstery
  • Wooden furniture

Keeping these items dry after a water damage is critical to keep mold spores from beginning their growth cycle. The spores are already in your home as "settled spores" but they are harmless in this state. The spores need time, organic material, and warm temperatures to begin growing. Unfortunately, your home has everything mold needs to grow and it can become a big problem in just 48 hours.

SERVPRO of Jefferson County has the training and certifications to clean up your home after mold damage.

Water Damage: Three Important Facts

10/12/2018 (Permalink)

Water Damage Water Damage: Three Important Facts Water loss in a Watertown,NY home

You may be worried about water damage if you recently experienced a pipe burst in your Watertown,NY, home. Such situations can cause flooding and other issues but try not to panic. Instead, learn about the following three facts, so you can be prepared for any future problems that arise.

1. Damage

When water enters your home, it can damage many different structures. However, the severity of the damage can vary widely. There are three recognized classes of water damage:

  • White or Category 1 Water Damage: This is clean water.
  • Gray or Category 2 Water Damage: This is often waste water.
  • Black or Category 3 Water Damage: This is considered contaminated water.

Category 3 damage is urgent and requires quick cleanup, while Category 1 water is not contaminated, but still requires rapid cleanup. A broken water line that leads to a pipe burst typically will only result in Category 1 damage as long as the matter is quickly addressed.

2. Restoration

Taking advantage of remediation services is not always just a practical move. In cases where you are dealing with complicated damage, such as when white water is left to sit for too long, a service may be necessary. Most trained workers will arrive on the scene quickly, assess the damage and take measures to restore your property.

3. Salvage

You may think that the random valuables around your home cannot be saved after a water damage incident. This is not always the case. Technicians such as those mentioned above can typically help you remove certain furniture and personal items and may even offer move-out assistance to help you preserve items before they get damaged. Most professionals also understand that your keepsakes are precious and may attempt to restore photographs and other mementos.

A pipe burst at home is never fun, but understanding the issue at hand helps. If you put an action plan into place, you have a better chance of returning to normal life sooner rather than later.

Leaky Pipe, Now What: How to Temporarily Fix Small Leaks to Avoid Business Interruption

10/1/2018 (Permalink)

Commercial Leaky Pipe, Now What: How to Temporarily Fix Small Leaks to Avoid Business Interruption Commercial warehouse space suffered water damage in a Adams, NY home

A broken pipe can interfere with your business’s operations, but depending on the extent of the damage, you may be able to temporarily fix a leaky pipe, pushing off official repair until the close of day.

1. Shut Off Water

Before repairing a small leak, you may want to ensure that the water to the affected area is shut off, this allows you to work with a relatively dry surface and can help calm the initial panic of stopping the running water. You can turn off the water locally to avoid disrupting your entire business or, if you fear potential flooding and it makes you feel secure, you can turn off the water main.

2. Epoxy Putty

Once the water is off and the area is dry, you can use epoxy putty to perform basic water repair by filling in any holes or sealing any leaks. You can do this by cutting off a good chunk of putty and, using a putty knife, spreading it over the area. You may want to wear protective gloves to avoid contact with your skin. After the putty has cured/dried thoroughly, you can turn the water back on and check for any leaks.

3. Repair Clamps

If you do not feel comfortable using the putty, or if there is a crack in the broken pipe, then you may want to use a pipe repair clamp. These clamps come in a variety of sizes and are most likely available in any local hardware or home improvement store. The clamp slides over the crack and then, upon tightening the small bolts on the opposite side, provides pressure and ideally stops the leak.

4. Call a Professional

Whether your temporary fix works or not, you will likely want to call a local plumbing specialist in the Adams,NY , area to resolve the issue for you. While the above temporary fixes are good for the short term, they are by definition temporary.

The suggested repairs above can temporarily stave off any business interruption due to small leaks from a broken pipe, but you will likely want to seek out a more permanent solution in your off hours.

What To Do When Sewage Backs Up Into a Bathtub

9/24/2018 (Permalink)

Storm Damage What To Do When Sewage Backs Up Into a Bathtub Flood damage in a Fort Drum, NY office

If water backs up into your bathtub when you flush the toilet, you are likely dealing with a blocked sewer line. You may be able to resolve a bathtub backup on your own using a plunger or auger. If the sewer backup is serious or flooding is occurring, you should call a plumber as soon as possible.

1. Identify Where the Blockage Originates

The best way to identify whether the stoppage causing a backup is on your side or in the city sewage lines or main is to check the sewer drain cleanout. If standing water is present or the cleanout is full, the sewer backup likely originates in the city main or lines. Contact the city utility provider and try to mitigate the problem in your home. If the cleanout is dry, the blockage is between the cleanout and your house. Take measures to clear the clog or contact a plumber.

2. Block the Tub Drain and Use a Plunger or Auger

If the blockage is on your side, you may want to try to clear it. Cover the tub drain to prevent sewage from rising up while you plunge or use an auger. This can increase the amount of pressure and help to clear the obstruction. You can also use a cleanout fitting with the auger to attempt to work your way through the obstruction.

3. Call a Plumber

If you cannot clear the backup on your own and you know that it is in your lines, you should contact a plumber. Avoid making the problem worse while you wait for service.

You may be able to clear a minor bathtub backup in your home in Fort Drum,NY on your own. If you are dealing with a severe sewer backup or flooding, you should rely on the expertise and specialized equipment of plumbing and sewer damage restoration professionals.

Keeping Your Bathroom Mold-Free

9/17/2018 (Permalink)

Mold Remediation Keeping Your Bathroom Mold-Free Mold found in bathroom closet in Watertown, NY

You always want to keep your home free of mold as much as possible. The bathroom can be one of the primary breeding grounds for the fungus. By nature of its function, a bathroom is constantly filled with moisture, and this can create bathroom mildew. If it’s not properly cleaned and maintained, this can turn into mold that damages your bathroom and can spread to other areas of your home. Keeping your bathroom mold-free can be a tedious task for homeowners in Watertown,NY , and a professional company may be needed to help you navigate your best course of action.

Where Do Mold and Mildew Grow?

Bathroom mildew, and subsequent mold, can form in various parts of your bathroom. Here are some common areas where you will find these things growing.

  • Bathtub
  • Shower tiling
  • Floor tiling
  • Grout
  • Sink
  • Toilet

These common areas should be cleaned regularly with specialized products that are designed to break down the mildew and mold and leave the spaces dry and clean.

What Causes Mildew and Mold?

In areas where there is a lot of moisture, there can be a humidity problem, which can cause mildew and mold to form. Both are a type of fungus, and while mildew may be considered less of an issue than mold, you should do your best to prevent both from growing.

How Are Mildew and Mold Prevented?

There are a couple ways you can prevent mold from overtaking an area like your bathroom. One is by keeping the space as dry and as clean as possible to eliminate environmental conditions where bathroom mildew thrives. Another course of action would be to use a swamp cooler, also known as an evaporative cooler. This is a cooling unit that works to cool the air by evaporating water, so you achieve both less moisture and cooler air conditions.

If you have a humidity problem in your bathroom, mold and mildew may develop. Contact professionals to address the underlying issue and get rid of the fungus.

Do You Need Security Fencing After a Commercial Fire?

8/31/2018 (Permalink)

Fire Damage Do You Need Security Fencing After a Commercial Fire? Fire damage in a tunnel in Carthage, NY

When you've had a fire at your Carthage, NY, place of business, there's a lot to consider once the blaze has been put out. You'll need to call your insurance company as well as consult with a reputable fire restoration company about cleanup and damage repair. But what about security? You'll want to talk to them about setting up a security fence around your building. Putting up fencing after a fire is a smart idea for a number of reasons.

1. Keep Out Looky-Loos

Increasing building security with fencing keeps looky-loos away, and prevents them from potentially injuring themselves on your property. The last thing you need at this point is a lawsuit from someone who's hurt himself while snooping around. Fencing also keeps curious people from inadvertently causing more damage to the property.

2. Theft and Vandalism Prevention

When you've got a security fence in place, you've essentially created a barrier to thieves, vagrants, and vandals. An unsecured building can attract looters or people looking for a place to sleep. Seeing a sturdy fence makes it much less likely that someone will to try to get in. Added options like barbed wire will make an attempt next to impossible.

3. Protection from Wild Animals

Security fencing can help keep larger wild animals, such as raccoons, skunks and possums, as well as stray cats and dogs, out of the building. Quick action to set up fencing can easily take care of a problem that might end up costing you much more time and money down the road.

4. Insurance Compliance

Your insurance company will expect you to take every possible measure to secure your commercial property after a fire, including putting up security fencing. If your property is left unsecured, you may have a tough time filing a claim and getting reimbursed for cleanup, repairs and lost work time.

In addition to taking steps to clean up the damage and effect repairs, it's important to have a sturdy security fence in place around your building, both for the added protection provided and for your peace of mind.